Frequently Asked Questions

Shipping and Delivery

1. How much does shipping cost?

Shipping is calculated automatically at checkout based on your delivery address and total package weight. Our flat rates (inclusive of VAT) are:

  • Durban Local: R115.00 (Standard up to 5kg) | R180.00 (Bulk 5kg–10kg)
  • National (Rest of SA): R130.00 (Standard up to 2kg) | R140.00 (Medium up to 5kg) | R205.00 (Bulk 5kg–10kg)
2. Do you offer free shipping?

Yes! We offer free standard delivery for qualifying orders based on your location:

  • Durban Local orders: Free shipping on orders of R1 200.00 or more.
  • National orders (Rest of SA): Free shipping on orders of R 1 300.00 or more.

Note: Free shipping is automatically applied at checkout once your cart hits these amounts.
3. How long will it take for my order to arrive?

It takes 1 to 2 business days for us to process and pack your order before handing it over to our courier partner.

  • Durban Local: 1 to 2 business days after dispatch.
  • National (Major Centres): 2 to 3 business days after dispatch.
  • Regional/Outlying Areas: Please allow an additional 1 to 2 business days.

Please note: Our couriers do not deliver on weekends or public holidays.
4. How do I track my order?

As soon as your order is collected by our courier, we will email or SMS you a tracking number (usually starting with TCG or TAL). You can click the link provided to track your parcel's journey live.

(Tip: If you've just received your tracking number and it says "not found," don't panic! It will activate as soon as the driver scans the package at the collection facility).

Returns and Exchanges

1. What is the return policy?

We want you to love your fit. If you aren't completely satisfied, you can return or exchange any item within 14 days of receiving it. Items must be unworn, unwashed, unaltered, and have all original tags attached. Please see our Shipping and Returns page for more information.
2. How do I log a return or an exchange for a different size?

Simply email our team at returns@blacksheepstore.co.za
with your Order Number and the details of the item you wish to return or exchange. We will review your request and arrange for a courier to collect the package directly from your door.
3. Who pays for return shipping?
  • Exchanges (e.g., wrong size selected): A standard return courier fee will apply to pick up the item and send out the replacement.
  • Damaged or Incorrect Items: If we made a factory error or sent the wrong item, we will cover 100% of the return and replacement shipping costs.
4. My item arrived damaged. What should I do?

Please inspect your order upon delivery. If an item is defective or damaged, contact us at returns@blacksheepstore.co.za within 48 hours with clear photos of the damage so we can fast-track a free replacement or refund for you.
5. My order arrived, but an item is missing. What should I do?

Don’t panic! Because we want to get your gear to you as quickly as possible, orders with multiple items are occasionally split into separate packages depending on stock availability at dispatch. This means the rest of your order is likely already on its way in a separate courier bag.

If the rest of your items do not arrive within 48 hours of your first delivery, or if your tracking link shows everything has already been marked as delivered, please email us immediately at returns@blacksheepstore.co.za with your Order Number. We will track down the missing piece with our courier network right away or fast-track a replacement to you.
6. How long do refunds take?

Once your return arrives back at our facility and passes inspection, we will trigger your refund. It will be credited back via our secure payment gateway to your original method of payment within 5 to 7 business days.

Products and Sizing

1. How do I know what size to order?

Because streetwear is designed to fit differently depending on the aesthetic (some items feature a relaxed or oversized fit), we include a detailed Size Guide on every product page. We highly recommend measuring a favorite clothing item you already own and comparing it to our chart before ordering.
2. An item I want is sold out. Will it be restocked?

To keep our collections unique, many of our drops are limited edition and will not be restocked once sold out. However, our staple or core items do get restocked periodically. To be the first to know, sign up for restock notifications directly on the product page or join our newsletter!
3. Where are your products manufactured?

Our raw garments are ethically manufactured in India, which is globally renowned for its exceptional textile quality and premium cotton production. Once the blank apparel arrives, the creative magic happens locally—all of our custom printing, detailing, quality control, and packaging are done proudly right here in Durban, South Africa.

Payment Gateway

1. Is it safe to shop on your store?

Yes, shopping with us is 100% safe and secure. We've partnered with Payfast, South Africa’s leading and most trusted secure payment gateway. All transactions are encrypted using bank-level SSL
security, meaning we never see or store your credit card details.

2. What payment methods do you accept?

We accept a wide range of secure payment options at checkout, including:

  • Credit/Debit Cards (Visa & Mastercard)
  • Instant EFT (Secure bank transfers that clear immediately)
  • Apple Pay
  • GooglePay
  • Zapper
  • American Express